Returns & Refunds
We want you to love your Balconia pieces. If something isn't right, we're here to help.
30-day returns
You may request a return within 30 days of delivery. Items must be unused and in their original condition and packaging.
How to start a return
Email us at support@balconia.com with your order number and the reason for your return, and we'll send you the next steps.
Refunds
Once your return is received and inspected, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we'll make it right with a replacement or full refund at no cost to you.
Non-returnable items
Sale items and gift cards cannot be returned.
Return shipping
Unless an item arrived damaged or incorrect, return shipping costs are the customer's responsibility.
Questions? Email support@balconia.com.